Privacy Policy

Rai Guest House ("we", "us", "our") respects your trust. This Privacy Policy describes how we collect, use, store, and share personal information when you make a reservation, stay at our property, communicate with our team, or use our website and applications. By engaging with our services, you consent to the practices explained below in line with applicable Indian privacy and hospitality regulations.

1. Information We Collect

We collect data directly from you, through our systems, and from authorised partners only where it is necessary to deliver a safe and compliant hospitality experience. Typical information includes:

• Full name and primary contact details (email address and mobile number)
• Residential address and city of origin
• Government identification numbers and photocopies (Aadhaar, Passport, PAN, Driving Licence)
• Booking preferences, stay history, and special requests
• Payment confirmation details (last four digits, transaction reference, payment mode)
• Communication logs related to your inquiry or stay

We do not capture biometric data, bank passwords, PINs, or complete card numbers. When payment gateways are used, card information is processed directly by those secure gateway providers.

2. How We Use Your Information

Personal information is used only for legitimate business interests, including:

• Confirming, modifying, or cancelling reservations you request
• Providing check-in support, guest verification, and invoicing
• Delivering service updates, stay-related alerts, or personalised offers
• Improving our property, website, and operational processes
• Complying with statutory reporting, audits, and dispute resolution

We do not profile guests for advertising, sell personal data, or use your information for any unauthorised or unlawful purpose.

3. Sharing of Information

Rai Guest House follows a strict non-disclosure policy. Personal data is shared externally only in the following situations:

• Regulatory compliance: Guest registers and ID copies are submitted to the nearest police station, as mandated for hospitality establishments in Ujjain.
• Legal orders: Information may be released if compelled by a valid court order, law, or authorised government agency, following proper verification.

We never sell, rent, barter, or otherwise disclose guest data to marketing agencies, advertisers, or unrelated third parties. Internal access is limited to trained staff members who require the information to support your stay.

4. Booking Through OTAs

Many guests discover us via Online Travel Agencies (OTAs) such as MakeMyTrip, Booking.com, Goibibo, or Airbnb. When you book through these partners:

• Your data is also stored and processed under the OTA’s own privacy policy and infrastructure.
• Rai Guest House is not responsible for breaches or misuse that occur on an OTA’s systems.
• We receive only the information required to manage your stay and comply with legal reporting.

Booking directly on raiguesthouse.in or via our official phone numbers keeps your information solely within our secured environment, governed by this Privacy Policy.

5. Legal Obligations & Law Enforcement

• We comply with central, state, and local hospitality regulations on guest screening and register maintenance.
• Police verification requests are processed promptly for the safety of all guests and the surrounding community.
• No other private individual, company, or platform receives your personal information unless mandated by law.

For questions about how law enforcement accesses your information, please email [email protected].

6. Data Security Measures

We use layered safeguards to keep your information safe:

• Access-controlled property management systems with role-based permissions
• Encrypted storage for scanned IDs and digital documents
• Secure payment gateways; we will never request OTPs or passwords over phone, SMS, or email
• Periodic reviews of our data handling practices and staff training on privacy obligations

7. Guest Responsibilities

• Provide accurate, updated information during booking and check-in.
• Inform us immediately if you suspect unauthorised use of your personal data.
• Review third-party privacy policies carefully when booking through OTAs.

8. Data Retention & Deletion

Guest information is retained only for the duration needed to fulfil bookings, meet police reporting mandates, and satisfy tax or audit requirements. After these obligations are met, records are securely deleted or anonymised in accordance with our retention schedule.

9. Cookies & Tracking

Our website uses essential cookies to maintain session security and improve browsing performance. These cookies do not capture sensitive personal data. We do not deploy third-party advertising pixels or behavioural trackers.

10. Data Breach Notification

If we detect a data incident that materially affects your personal information, we will notify you via your registered email or mobile number within 72 hours of confirmation. You will receive details about the nature of the breach, likely impact, and recommended protective steps.

11. Third-Party Links

Our website may include links to OTAs, travel resources, or partner services for convenience. These external websites operate under their own privacy policies. We encourage you to read those policies before sharing any personal information.

12. Children’s Privacy

Rai Guest House is designed for adult guests. We do not knowingly collect or store personal information from individuals under 18 years of age without parental or guardian consent. If you believe a minor has provided data to us, please contact our privacy desk for prompt deletion.

13. Updates to This Policy

We may revise this Privacy Policy to reflect changes in law, technology, or our services. Any updates will be published on this page with a refreshed effective date. Continued use of our services after updates constitutes your acknowledgement of the revised policy.

14. Your Rights

You may request access to, correction of, or deletion of your personal information, subject to lawful exceptions. To exercise these rights, contact us using the details below. We may ask for proof of identity before fulfilling requests.

15. Contact Us

For privacy questions, complaints, or requests, reach out to:

• Property: Rai Guest House
• Address: 74, Nijatpura (Malipura), Ujjain, Madhya Pradesh 456001, India
• Email: [email protected]
• Phone: +91-9826913203 / +91-8517817878

16. Frequently Asked Questions